Service Reviews For Sport Clips Haircuts of Ohio Valley Mall at St. Clairsville

The first thing is that I had no problem with the stylist or my haircut but scheduling on the App was a nightmare. I was assigned a time of 1:05 pm for my haircut. I arrived at the Sport Clips at approximately 12:40 pm and patiently waited until about 1:15 pm when I finally stood outside the door and waited for a stylist to open the door where I then inquired about my 1:05 appointment. I was told that it would be around a hour and a half wait and that the App scheduled time was just a guesstimate. I then left the parking lot and went to the local Lowe's primarily to use the restroom and to pickup some items that I needed. After being in the store for five minutes, I received a text message saying my stylist would be ready for me in about fifteen minutes. I hurriedly rushed back to the Sport Clips and waited outside the door for about fifteen minutes until a stylist came to the door to take in another customer and then I inquired again about my appointment and the text that I received and was told that three other people were ahead of me. I went back to my truck and waited until I finally received a call that they were ready for me. I entered the Sport Clips around 3:30 pm. The entire experience was an exercise in patience that was not needed if the App had been anywhere close to the actual appointment time. I would have arrived at 3:30 pm if I had known that was the actual time of my appointment. The system is broken and the owners need to correct this at once especially during this pandemic. Again, I had no problem with my stylist who apologized for my long wait more than once. Fix the App!!!!!

Absolutely horrible. Got there at 850 am the they put us in their computer list. Was number 7. After 2 1/2 hours they said we were kick off the list but added the guy in front of us next but told me I would have to wait about 2 more hours. What a place. The lady had it totally screwed up. How about let’s take the people in order may be a good idea. No apologies just see in 2 hours. Just be upfront and fair.

Good hair cut but always a long wait be prepared.

Reply from Sport Clips Haircuts of Ohio Valley Mall at St. Clairsville:
Ryan, Thank you for your feedback . I apologized for the wait , please download the app sport clips.com/checkin.